Users and licences
Account setup, licence assignment, access changes and orderly user administration as the company changes.
Microsoft 365 support / Malta & Gozo
Keep accounts, email and business files under control.
Direct, appointment-based Microsoft 365 support for small businesses that need practical administration and one accountable point of contact.
Discuss Microsoft 365 supportThe operational risk
Microsoft 365 is easy to buy.
It still needs to be managed.
User access, email, licences, shared files and device changes accumulate quickly. Clear ownership reduces avoidable confusion when someone joins, leaves, changes device or loses access to important work.
Practical coverage
Support around the tools people use every day.
The exact responsibilities are agreed in writing. Common areas include the following.
Outlook and email
Outlook setup, Exchange Online mailboxes, shared mailboxes, delivery issues and practical email troubleshooting.
OneDrive
Sign-in, sync, file availability and guidance on where individual work should be stored and recovered.
SharePoint and sharing
Shared access, permissions and practical organisation for business documents that belong to a team.
Device changes
Microsoft 365 setup on replacement or additional devices, with the required user and application checks.
Administration continuity
Clear records of users, licences, responsibilities and the agreed process for requesting changes or support.
Initial assessment
Start with what exists, who owns it and what keeps going wrong.
01
Number of users, licences and business domains currently in use.
02
Administrative access and who can approve account or permission changes.
03
Recurring problems involving Outlook, email, OneDrive, SharePoint or devices.
04
Joiner, mover and leaver responsibilities when staff change.
05
Support availability, response expectations and what is explicitly outside scope.
Clear boundaries
Support people can rely on because the promise is defined.
AvailabilityAppointment-based
Work is scheduled around agreed business needs and existing commitments.
New enquiriesWithin one business day
The target covers the first response, not an unlimited incident-resolution promise.
Wider environmentScoped before work
Devices, networks, backups and non-Microsoft services are included only when agreed.
Start here
Give Microsoft 365 a clear owner.
Share the number of users, the recurring problems and what must be made easier. FormCrux will confirm fit, scope and the practical next step.